Privacy policy

Last Updated: August 8, 2025

PMC – Precious Metal Casting operates this shop and this website, including all related information, content, features, tools, products, and services, to provide you as a customer with a personalized shopping experience (the “Services”). PMC – Precious Metal Casting is based on Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, or share personal data when you visit or use the website, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our general terms and this Privacy Policy, this Privacy Policy takes precedence with regard to the collection, processing, and sharing of your personal data.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and sharing of your data as described herein.

What Personal Data Do We Collect or Process?

When we use the term “personal data,” we refer to information that identifies you or another person or can be directly linked to you. Personal data does not include information that is collected anonymously or anonymized so that it cannot reasonably be linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from such data:

• Contact information including name, mailing address, billing address, shipping address, telephone number, and email address.
• Financial information including credit, debit, and bank account numbers, payment card details, financial account details, transaction details, payment method, payment confirmation, and other payment details.
• Account information including username, password, security questions, configurations, and settings.
• Transaction information including items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
• Communications with us including any information you provide when communicating with us, such as when you contact customer support.
• Device information including device, browser, or network details, IP address, and other unique identifiers.
• Usage information including details about how you interact with the Services, such as when and how you browse or engage with them.

Sources of Personal Data

We may collect personal data from the following sources:

• Directly from you: For example, when you create an account, access or use the Services, communicate with us, or otherwise provide your personal data.
• Automatically through the Services: For example, from your device when you visit our website, use our products or Services, or through the use of cookies and similar technologies.
• From our service providers: For example, when we engage providers to enable certain technologies and they collect or process personal data on our behalf.
• From our partners and other third parties.

How We Use Your Personal Data

Depending on how you interact with us or which Services you use, we may use personal data for the following purposes:

• Providing, customizing, and improving the Services: This includes fulfilling our contract with you, processing payments, fulfilling orders, saving configurations and items of interest, sending account-related notifications, creating and managing your account, arranging shipping, facilitating returns and exchanges, allowing you to leave reviews, and creating a personalized shopping experience (e.g., product recommendations based on your purchases).
• Marketing and advertising: Sending marketing communications via email, SMS, or post; displaying online ads for products or services, including personalized ads based on your activity and purchases.
• Security and fraud prevention: Authenticating your account, providing secure payments and shopping, detecting and addressing fraudulent or malicious activity, and ensuring public and service safety.
• Communications: Providing customer support, responding to inquiries, and maintaining our relationship with you.
• Legal purposes: Complying with applicable laws, responding to lawful requests from authorities, participating in investigations or disputes, and enforcing our terms or policies.

How We Share Personal Data

We may share personal data under the following circumstances:

• With Shopify and other providers acting on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners who provide marketing services or advertising to you, including personalized ads based on your online activity.
• With your consent or at your request (e.g., delivering products, using social media integrations).
• With affiliates within our corporate group.
• In connection with business transactions such as mergers or insolvency, to comply with legal obligations, enforce terms, or protect rights and security.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data about your access to and use of the Services to provide and improve them. Data you submit may be transferred to Shopify and third parties in other countries. Shopify may also use data collected from interactions with our shop, other merchants, and Shopify itself for advanced features. In such cases, Shopify is responsible for processing and for handling any data rights requests. See Shopify’s Consumer Privacy Policy for more details: https://privacy.shopify.com/en.

Third-Party Websites and Links

The Services may link to third-party sites. We are not responsible for their privacy or security practices and recommend reviewing their policies before providing information. Public or shared information (e.g., via social networks) may be visible to others without restriction.

Children's Data

The Services are not intended for children, and we do not knowingly collect data from minors. If you believe a child has provided personal data, contact us to request deletion.

Security and Data Retention

While we take security seriously, no method is completely secure. We retain personal data as long as necessary for account management, Services provision, legal compliance, dispute resolution, and enforcement of agreements.

Your Rights

Depending on where you live, you may have rights such as access, deletion, correction, data portability, objection to processing, and withdrawal of consent. These may be exercised via the Services or by contacting us. For EEA/UK residents, additional rights may apply. Exercising these rights will not result in discrimination.

Complaints

You may contact us with complaints, and in some jurisdictions, escalate to the relevant data protection authority.

International Transfers

We may transfer your data outside your country of residence, relying on recognized transfer mechanisms like EU Standard Contractual Clauses unless the destination country ensures adequate protection.

Changes to This Privacy Policy

We may update this policy periodically, posting the revised version with an updated “Last Updated” date.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
Email: info@pmc-swiss.ch
Address: Talstrasse 31, Freienbach, 8808, CH